Privacy Policy

Last Updated: May 7, 2025

1. Introduction

Welcome to Cognitio Nexus ("we", "us", "our"). We are committed to protecting the privacy of individuals who visit our website (cognitionexus.com) and interact with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, particularly when you use our contact form.

This policy is drafted in compliance with the General Data Protection Regulation (GDPR) and relevant Croatian data protection laws.

Our registered details are:
Cognitio Nexus d.o.o.
Visoka 46, 21000, Split, Hrvatska
Phone: 021468068

For the purpose of GDPR, we are the data controller for personal information we process, unless otherwise stated.

2. Information We Collect

When you use our website, we may collect the following personal information, primarily through our contact form:

• Name: To address you personally.
• Email Address: To respond to your inquiries.
• Message Content: Any information, including personal data, you voluntarily provide in your message to us.

We do not currently collect other personal information through automated means like non-essential cookies on our website itself. Should this change, this policy will be updated.

3. How We Use Your Information

We use the personal information you provide through the contact form for the following purposes:

• To respond to your inquiries, questions, or comments.
• To provide you with information about our services if requested.
• To communicate with you regarding any potential engagement or business relationship.
• To maintain our internal records.

4. Legal Basis for Processing Your Information

We process your personal data based on the following legal grounds under GDPR:

• Consent: By voluntarily providing us with your personal information through our contact form, you consent to us processing this information for the purposes of responding to your inquiry.
• Legitimate Interests: We may process your information where it is necessary for our legitimate interests to respond to your communications and manage our business operations, provided these interests are not overridden by your data protection rights.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to others.

Your personal data submitted through our contact form is processed by a third-party service provider:

• Web3Forms (web3forms.com): This service acts as a data processor to forward your form submissions to our designated email address using your provided Access Key. We recommend you review Web3Forms' privacy policy to understand how they handle data.

We will only share your personal information with other third parties if:

• We are required to do so by law or in connection with any legal proceedings.
• It is necessary to protect our rights, property, or safety, or that of our clients or others.

6. Data Retention

We will retain the personal information you provide via the contact form only for as long as necessary to fulfill the purposes for which it was collected, including to respond to your inquiry, for the duration of any subsequent communications or business relationship, or as required by applicable laws and regulations.

7. International Data Transfers

Personal data collected through our website may be processed by third-party services (like Web3Forms) that might store or process data outside of the European Economic Area (EEA). When this occurs, we rely on the service provider's commitments to provide adequate safeguards for data protection, such as their adherence to Standard Contractual Clauses (SCCs) or other mechanisms recognized by the GDPR. We advise you to review the privacy policies of such third-party services for more information on their data transfer practices.

8. Your Data Protection Rights under GDPR

As an individual whose data we process, you have the following rights under GDPR:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure (right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
• The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority. In Croatia, the supervisory authority is the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka - AZOP).

To exercise any of these rights, please contact us using the details provided in Section 12.

9. Data Security

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Data submitted via the contact form is transmitted to our email via Web3Forms. Please be aware that transmission of information over the internet is not entirely secure, and we cannot guarantee the security of data sent over the internet.

10. Cookies

Currently, our website (cognitionexus.com) aims to minimize the use of cookies. We do not use non-essential cookies for tracking or advertising purposes directly from our domain. Any cookies used are for essential website functionality or may be set by third-party services like Web3Forms when you interact with them (e.g., for CAPTCHA or service functionality during form submission), subject to their own cookie policies.

If we introduce cookies that require consent in the future (e.g., for analytics), we will update this policy and implement appropriate consent mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our treatment of your personal information, or if you wish to exercise your data protection rights, please write to us by post:

Cognitio Nexus d.o.o.
Attn: Data Privacy
Visoka 46, 21000, Split, Hrvatska